Terms of Agreement for Free DDNS Services


Notice:Hikvision Digital Technology Co., Ltd. (hereinafter referred to as “Hikvision”) reminds you to read the following service agreement (hereinafter referred to as “the Agreement”) carefully, and get a fully understanding of the agreement.
You should read each term of the agreement carefully, and get a fully understanding of every term of the agreement. Please read with prudence and determine whether you accept the agreement. In case you do not accept any term in the agreement, please do not register or use the services. Your behaviors as registration, login, and using the services are regarded as your acceptance and thus bound by the terms in the agreement.

The agreement herein is between you (hereinafter referred to as “You” or “the User”) and Hikvision about the registration and using the free DDNS services (hereinafter referred to as the “Services”). The User refers to the organization or person who registered to use the Services. The agreement defines the rights and obligations of You and Hikvision as regarding to the services.

The Agreement is subject to change without notice, and once the amendment of the Agreement is published, it becomes effective immediately. The Agreement is posted at the www.hik-online.com webpage; You can check it regularly for the latest updates. If You do not agree the terms of this Agreement after amendment, You may discard the Services; otherwise, , it will be seen as your consent to the terms of this agreement by continue to use this Service in any way.

1.Free DDNS Service

Our website, www.hik-online.com, provides a service platform of alias mapping and host lookups based on the domain name service . There is no product or service produced or offered directly by itself. . After a successful register, You can add your surveillance devices to the platform to get a domain name to view the live video and play recorded files back. You can choose according to your own needs to add or delete your devices on or from the platform.

2.User Registration

2.1 You can register on the www.hik-online.com to get the free DDNS services. When requesting the Services, You must provide the correct personal information (including, but not limited to user name, password, contact person, mobile phone number).. You can set your own user name and password. After registration, You can log in the web site and use the Services.
2.2 You must ensure that the information provided is real, accurate and complete when registering. Hikvision assumes no responsibility for the failure to use the Service caused by wrong personal information. You must maintain and update register information on a regular basis to ensure their accuracy and completeness.
2.3 You are responsible for keeping your own user name and password. You are fully responsible for any and all activities that take place or occur under your password and user name. You agree and Hikvision is entitled to regards any login with your user name and password by any third party is authorized by You. And any results incurred shall be directly undertaken by You.
2.4 Hikvision assumes no responsibility for the illegal use of the user account for the reasons caused by You, including but not limited to the disclosure of the password by you to any third party, sharing the user account with others, installing the illegally or unauthentic software programs.
2.5 Hikvision has the right to freeze the account temporarily without prior notice when it finds someone using the account is not the one who registered it. And Hikvision assumes no responsibility for the account freezing. You shall take responsibility for any consequences caused by the account freezing, which includes but not limited to the no access to the related information data loss.. Upon discovering any unauthorized login and use of the account, You may immediately notify Hikvision to freeze the account.
2.6 If You have forgotten user password or otherwise cannot access user account, you can use the registered phone number or email address to retrieve your password. Hikvision does not offer any guarantee that your account will be restored. As the password retrieving mechanism of Hikvision cannot recognize whether the user of the phone number or email is the User, Hikvision takes no responsibility for the malicious password retrieving by others,.
2.7 You affirm that your registration on the www.hik-online.com is to use the Services providing by the website and not for other purpose. Considering that the use of the Services providing by the website shall be with network cameras, DVRs, NVRS or alarm equipment or other terminal equipments manufactured by Hikvision.. If the user account is not activated in 30 days from the date of registration, Hikvision shall have the right to cancel the account.

3.Service Regulation

3.1 You agree that Services herein are only for non-commercial use. Without the written consent of Hikvision, you are not allowed to sell or perform any other commercial use by taking advantage of the Service. Otherwise, Hikvision is entitled to immediately terminate the offer of the Services and products to You, and reserves the right to take the legal action and claim for all the losses.
3.2 You understand that Hikvision only provides the Services under this agreement. The equipment and devices needed for using the Services (such as computer, modem, and other network equipment) and the costs involved (such as electric charge, and net charge) are at your own expenses.
3.3 The following terms must be abided by when using the Services herein:
  • (1)Abide by the related laws, administrative regulations, and national policies, preserve national interests and protect national security.
  • (2)Abide by all the network protocols, regulations and procedures;
  • (3)Access the Service by and only by www.hik-online.com and other legal accesses by official statement of Hikvision;
  • (4)Do not use the Services for any illegal purposes;
  • (5)Do not use the Services to perform any action that may affect the normal running of the internet.
  • (6)Do not use the Services to perform any action against Hikvision;
  • (7)You agree to immediately notify Hikvision of any unauthorized use of the the user account or any security vulnerabilities;
  • (8)Do not use any add-on or other cheating and improper methods to use the Services;
  • 3.4 The Services involve the use of internet, and therefore they are subjected to internet security issues. The user information and data security may be challenged , which may affect the normal running of the Services. You should strengthen your protection awareness of data and information security and your password protection to avoid losses. Hikvision does not offer any guarantee but will pay commercially reasonable efforts to protect the user privacy and information completeness.
    3.5 Hikvision reserves the right to upgrade and adjust the Services at any time. The webpage is default to open the upgrade notice function for You, and according to the version You are using, You can choose whether it is necessary to open such function. You shall update the related software in accordance with the prompt., otherwise Hikvision offers no guarantee that you use the latest function provided by the new version or the continuous availability of the old version. Any losses caused hereby will be assumed by You. Moreover, Hikvision reserves the right to unilaterally adjust or limit the Services according to the business development.
    3.6 As the development of market and technology, Hikvision may provide related free or paid value-added internet and communications services. Hikvision reserves all the right to charge the fees, change the charging standard and method toward the related value-added services. If the free services are changed to paid services, Hikvision will notice You in proper ways, You can choose to accept or refuse the paid services. Once you accept the paid services, you are liable for paying for them according to the charging standard. If you refuse to pay or default in the payment, Hikvision has the right to stop the Services and claim for all the losses in accordance with laws.
    3.7 Hikvision is entitled to carry advertisement and other propaganda information on the website in all kinds of ways(including but not limited to system information, pop-up windows).
    3.8 Any disputes caused by the applied third-party software or technology will be solved by the third party and no responsibility will be borne by Hikvision. Hikvision does not provide any technical support on such third party software or technology. Please contact the third party if you need any support.

    4.Intellectual Property

    4.1 All the materials or information of texts, media images, charts, audios, videos, and/ or software (including but not limited to images, animations, sound, videos, actual interfaces, data, program, codes, documents and other forms of contents) included in the Services are belong to Hikvision or the legal owner who grants the license to Hikvision, and is under the protection of copyright law, trademark law, and other laws and regulations. Except the limited rights enjoyed on the purpose for using the Services, ,you may not use the material and information herein in any means, or copy, translate, disassemble or unedit the software involved and are not allowed to translate or try to translate the target code into source code by reverse engineering or any other means without written consent of the related parties.
    4.2 The agreement does not grant You to use any trademark, service mark, logo, domain name or other Hikvision marks with obvious brand characteristics.
    4.3 Except expressly stated herein, You may not partially or entirely modify, rent, lease, lend, sell, distribute, copy the contents of the Service, or create derivatives for any commercial purposes in any form or means.
    4.4 In case of breach of any provision in this section, Hikvision has the right to stop the offering of the Services and product, and claim for all the losses.

    5.Privacy Protection

    5.1 It is a general principle for Hikvision to respect the user privacy. Hikvision will adopt reasonable measures to protect your personal privacy. Hikvision does not disclose any user’s personal information to any third party, except for the following situations that:
  • (1)it is prior expressly granted by You;
  • (2)it is required by applicable laws and regulations;
  • (3)it is required by the competent departments authorized by laws;
  • (4)it is in order to maintain and preserve public interests;
  • (5)it is in order to maintain and preserve legal interests of Hikvision;
  • 5.2 To ensure a better user experience and enhance the service quality, Hikvision may cooperate with some third party to provide related services. Under such circumstances, if the third party agrees to take the same responsibility with Hikvision to protect your personal privacy, You agree that Hikvision can disclose your personal information to the third party.
    5.3 You agree that Hikvision has the right to analyze the whole user database and apply the user database for commercial purposes, including but not limited to release, analyze, and use the user traffic, access time, user preferences and other user information, on the premise that no privacy information of some individual is disclosed.

    6.Liability and Disclaimer

    6.1 You affirm that you agree to take responsibility for all the risks and consequences of using the Services, and Hikvision disclaims any responsibility for You. If You violate the applicable laws, regulations or any provisions of the agreement, Hikvision has the right to take related actions according to your behaviors without prior notice, including but not limited to suspend or terminate the Services, limit usage, freeze or delete your accounts, and appeal to law and You agree to make compensation for any losses caused by your behavior to Hikvision and any third parties.
    6.2 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, , HIKVISION EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, TIMELYNESS, QUALITY OF INFORMATION, VIRUS-FREE,TITLE/NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. HIKVISION DOES NOT WARRANT THAT THE OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICES WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HIKVISION OR HIKVISION’S AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE WARRANTIES PROVIDED HEREIN.
    6.3 You may get a certain content of third party by using related network services provided by Hikvision, or Hikvision may provide link to third party website for your convenience, but Hikvision is not responsible for checking or evaluating the third party’s materials, products or services and offers no guarantee for their accuracy. Hikvision offers no guarantee, assumes no responsibility and undertakes no obligation for the third party’s information. You agree to choose at your discretion and take all the responsibility and risks for relying on the third party information, including but not limited to the accuracy, completeness and availability.
    6.4 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, , HIKVISION SHALL NOT BE LIABLE UNDER THIS AGREEMENT IN ANY WAY WHATSOEVER, FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS OR BUSINESS REVENUE, LOST INCOMES, OR OTHER COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND WHATSOEVER CAUSED BY PERSONAL INJURY, PRIVACY DISCLOSURE, NEGLIGENCE OR THE FAILURE OF THE PERFORMANCE OF ANY OBLIGATIONS INCLUDED SINCERITY OR PRECAUTION, WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE OR EITHER PARTY, THEIR EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    6.5 You understand and agree that the application of the Services involves the internet service, and may be affected by the instability of internet in every step and be suspended by force majeure computer virus, hacker attack, unstable system, user location, user shutdown, legal and harassing information block, the breakdown of any other network, technology, telecommunication line, computer and performance of information security management measures, which may fail to meet your requirement. You agree that You will take all the reasonability for risks herein and Hikvision is not liable for the failure to receive the video data, the receiving of wrong data or any losses incurred.

    7.Service Interruption and Termination

    7.1 You understand and agree that Hikvision may shut down the website and other devices for regularly or irregularly maintenance to ensure a normal running of the Services, which may cause the interruption, suspension of the Services. Hikvision commit that it will try its commercially reasonable efforts to avoid the interruption and termination of the Service, or limit such interruption or termination in the shortest possible time.
    7.2 In any of the following case, Hikvision has the right to interrupt or terminate the Service at any time without prior notice, and disclaims the responsibility for the inconvenience and damage caused hereby to You or any third party:
  • (1)regular inspection or construction, update of the firmware or software;
  • (2)the server is damaged and unable to normal operation;
  • (3)abrupt software and hardware failure and electronic communication failure;
  • (4)line breakdown of network provider or other breakdown;
  • (5)keep security of nation, other users or any third party in an emergency situation;
  • (6)force majeure and other third-party reasons.
  • 7.3 Except the circumstances as above mentioned in this sector, You agree that Hikvision has the right to interrupt or terminate some or all the services with publishing notice on the website 30 days (if according to the provisions of laws, the prior notification shall be longer than 30 days, the laws prevails ) in advance. You have already known the authorization of aforementioned rights and known the direct or indirect profit reduction or loss may be caused by exercising the such rights, and you make clear that Hikvision is not liable for any responsibility for exercising the right of unilaterally interrupting or terminating the Service.
    8.Others

    8.1 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall (so far as it is invalid or unenforceable) be given no effect and shall be deemed not to be included in this Agreement but without invalidating any of the remaining provisions of this Agreement.
    8.2 Headings used in this Agreement are for ease of reference only and shall not be used to interpret any aspect of this Agreement.
    8.3 This Agreement shall be construed as to both validity and performance and enforced in accordance with and governed by the laws of the People’s Republic of China, without giving effect to the principles of conflict of laws thereof. All disputes, controversies, or differences, if any, between You and Hikvision arising out of or under this Agreement shall be settled amicably through negotiations. In case such disputes, controversies, or differences are not settled amicably through negotiations, they shall be finally and exclusively settled by the jurisdictional court where Hikvision is located.
    8.4 Hikvision owns the copyright of the Agreement and reserves all rights for the interpretation to the Agrement.

    Hikvision Digital Technology Co., Ltd.

    2013-11-18